Test Purchases / Mystery Shopper
Mystery shoppers are used primarily for Continuous Improvement Programmes through test purchases.
- Do you suspect Theft from your Till Operatives?
- Want to asses the service Customers are being given by staff?
- Concerned your Franchises are offering different levels of service you wish to be more consistent with the Brand?
- Want to check your Policies and Procedures are being followed?
- Concerned about what your competitors do differently?
We’ll provide you with the data highlighting what needs fixing, where to concentrate your efforts – with our reports following every visit. We can compare results to previous visits showing improving/declining trends.
Visits can be covertly filmed (not using the case that every staff member recognises as “the mystery shopper is in store”) and provided back to you.
Our staff are trained to be flexible enough to fit into any environment, whether we need to be:-
- A customer looking for advice on the different types of coffee served with a view to buying one
- Or a motorist needing to purchase a new left arm support for an old Fiat
- Disabled shoppers to assess facilities at premises
Its not just your services we can check on – we can check out your competitors service too and see how that differs. see if their poaching your ideas, or have the edge on you with a service they offer.
To find out how your really performing – give us a call to discuss your requirements.